If the problem goes away when add-ons are disabled, you can narrow down the culprit by disabling one or more add-ons, restarting Anki, and seeing if the problem goes away. Please close Anki, then start it again while holding down the shift key, which will disable any add-ons you have installed. If the problem does not occur again, you can skip the following steps. Anki saves periodically, so you should not lose more than a few minutes of work in most circumstances. If you are unable to close Anki because of an error message, you can either terminate Anki using your task manager, or restart your computer. If after following these steps you still have problems, please try the following: AnkiApp is not part of the Anki ecosystem.Why does AnkiMobile cost more than a typical mobile app?.Screenshots large and blurry on retina displays.My antivirus program says Anki is infected!.Anki must be able to connect to a local port.Sounds/images are not appearing on AnkiWeb or the mobile clients.Syncing failed: Connection timed out errors when syncing.Error establishing a secure connection when syncing.Are there limits on file sizes on AnkiWeb?. ![]() What spaced repetition algorithm does Anki use?.Settings for using Anki to prepare for a large exam.Hard/good interval is longer than good/easy.Can I study my cards in a particular order?.Importing/exporting fails due to timestamps in the future.How can I work with someone else to create a deck?.Cards are being placed in the "Default" deck.A shared deck is not showing images/playing audio.A deck I want has disappeared from AnkiWeb.When adding a new card, some fields does not reset!. ![]()
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